Shipping Info

Orders will be processed within 3-5 business days, please allow up to three weeks for shipping. You will receive a dispatch confirmation email.

I currently intend to continue shipping worldwide, please be aware that orders for country outside of the UK may be subjected to custom charges.

FAQs

COVID-19

 

All products are made as safely as possible using appropriate PPE. It is always recommended to wash your hands after handling any packages.

 

Covid-19 has put pressure on postal and shipping carriers worldwide, this may cause delays in receiving your order.

 

Altering Your Order

 

If you have made a mistake during the ordering process, contact: amberjoycreative@gmail.com

It may be possible to alter your order if it has not already been shipped.

 

Returns

If you have any problems with your order please contact me within: 14 days of delivery and dispatch the items back within: 30 days of delivery. Once a return has been requested, you will receive a Standard Return Form via email to fill in.

 

I do not accept exchanges.

 

The following items cannot be returned unless they arrive damaged or defective:

Jewellery and other items relating to hygiene

Custom and personalised orders

Items on Sale

Digital downloads

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Product Info

 

Products and pre orders may vary in colour and style from the images advertised on the website.

 

Digital Artwork, Personalised and custom orders

 

Please allow up to three weeks on top of shipping times for your artwork to be created. If you are looking to receive an order in time for a special date, please contact me prior to placing an order.

Commissions and Wholesale orders

 To enquire about commissions and wholesale orders, contact: amberjoycreative@gmail.com

 

You may be asked to prepay for the order or place a deposit, this will be arranged on a case by case basis.

Please allow 2-3 weeks for custom orders unless stated otherwise.

 

Privacy Policy

 

Data collected:

Personal Identification Information (name, email address, phone number, address etc,)

 

How Your data is collected:
You directly provide your data when you place an order for any Amber Joy | Creative Studio products and services.

 

By using and viewing my website, data is collected via your browser’s cookies.

 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit my website I collect information from you automatically through cookies.

 

This information will only ever be used to understand how you use my website.

 

You can set your browser not to accept cookies, this may affect the functionality of the website.

 

Amber Joy | Creative Studio collect your data for:
-Processing your order

-Managing your account
-Fraud prevention

-Newsletter

 

Newsletter sign up is optional and you can opt-out at any time.

Third Parties:
To ensure the safe and efficient delivery of your order, Amber Joy | Creative Studio may be required to share your data with:
-The Royal Mail
-DPD

Amber Joy | Creative Studio will never share your personal data with any third parties that do not directly link to the delivery of your order.

Data Retention
Amber Joy | Creative Studio will retain your personal data for as long as is needed to provide you with the services I offer and to comply with my legal obligations and to resolve disputes.

Access, Rectification and Erasure
You have a right to access, rectify and erase any information stored on you. To do so, contact me via email: amberjoycreative@gmail.com

 

Changes to Privacy Policy

Amber Joy | Creative Studio’s Privacy Policy is regularly under review and all changes are placed on the website. The Privacy Policy was last updated on 7th January 2021. 

 

Business Address:

59 Church Rd, BN8 4JY

Business Contact Number:

07974 703076

Payment Methods

I currently accept Paypal and debit/ credit card payments.